Support

General support

For account help, billing questions, uploading issues, or any general support inquiries, email our team and we'll get back to you as soon as possible.

Help articles

Helpful articles and guides to get you started. If you don't see what you need here, contact our support team and we'll point you in the right direction.

• Non-Profit Discount — Free Pro accounts for qualifying non-profits
• Storage quotas & reclaiming space — how storage is calculated, checking usage, deleting images, and tips to save space
• Uploading photos & supported formats — how to upload, accepted file types, size limits, and best practices
• Image processing & RAW conversion — how RAW uploads are converted, expected times, variants, and troubleshooting
• Photo privacy, sharing & album controls — visibility, share links, albums, and location privacy
• Circles (sharing groups) — how circles work, use cases, and account limits
• Billing & Subscriptions — plans, invoices, cancellations, and refunds
• Login, password reset & session troubleshooting — magic links, reset flow, and cookies
• Account setup & registration — How to create an account, verify email, and finish your profile