This article explains how subscriptions and billing work on Exposera, how to upgrade or change plans, where to find invoices, and what happens if a payment fails or you cancel. If you can't find what you need, contact our support team using the button below.
We offer a Free plan and Pro (paid) plans. Pro plans are billed either monthly or yearly depending on the option you choose. Prices, promotions, and available billing intervals are shown when you start the purchase flow in the app.
All charges are processed by our payment provider and are subject to the terms and billing schedule shown at checkout.
To upgrade to Pro or change your billing interval, choose the plan you want in the app and follow the guided checkout. After your payment is processed and confirmed, your account will be upgraded and you'll have access to Pro features.
If you change plans mid-billing-cycle the app will show whether the change takes effect immediately or at the next billing date and any prorations that apply.
Receipts and invoices for charges are issued by our payment provider. You can view and download past invoices, update payment methods, and manage your subscription from the Billing Portal (available from your account settings) or by contacting support. If you need an invoice emailed to a different address, reach out to support and we'll help.
If a payment fails (for example because a card is expired or declined) we will notify you by email and the subscription will be marked as past due. Our billing provider may retry the charge. If the issue isn't resolved, your account may lose Pro access — we will send reminders and instructions for updating your payment method.
If you see a problem with a charge on your card, contact your bank first and then reach out to us if you still need help.
You can cancel your subscription from the Billing Portal or from the subscription page in your account. The portal will show the effective date of the cancellation (for example, whether access continues until the end of the current billing period). If you have questions about the timing of a cancellation, check the cancellation details in the portal or contact support.
Refunds are handled in accordance with our Terms of Service. In general, subscription charges are non-refundable except as required by law. If you believe you are due a refund, contact support and include the charge date and a short explanation.
If you can't find an invoice or need help with a billing question, email our support team and include your account email and a brief description of the issue.
Email support@exposera.com