Login, password reset & session troubleshooting

Common issues

1. Did not receive the magic link or reset email (check spam/junk and any email rules).
2. Using a different device or browser — cookies or secure settings can prevent sign-in.
3. Account set up to use passkeys or magic links only — password login may be disabled for some accounts.

Magic links

Exposera supports passwordless sign-in via magic links sent to your email. If you request a magic link we will send an email; for privacy we show a generic confirmation message whether or not the address is registered. If you don't receive the email, check your spam/junk folders and any email rules, then request a new link from the Sign in page.

Use the Sign in page and the Magic Link option to request a new magic link.

Forgot password / reset

If you set a password and need to reset it, request a password reset email from the Forgot Password page. Password reset emails include a secure, time-limited token. For security we respond with a generic confirmation message regardless of whether the email is registered.

Password reset links and magic links expire (see our Privacy page for retention notes). After you complete a password reset the application will revoke existing sessions for your account so other devices will be signed out — this helps keep your account secure.

Sessions, cookies & multiple devices

Exposera stores a session cookie when you sign in. Session lifetimes vary by configuration but are typically on the order of a day. If you complete a password reset the application intentionally signs out other devices to keep your account secure.

Troubleshooting steps:

• Try signing in from a private/incognito window — this avoids cookie or extension interference.
• Clear cookies for the site and try again if you see stale or repeated sign-in redirects.
• If you need to sign out other devices, changing your password or completing a password reset will revoke existing sessions.

If you still can't sign in

If the steps above don't resolve the issue, contact our support team and include:

• The email address you used to sign in.
• A brief description of what you tried (magic link, password reset, device/browser used).
• Approximate times when you requested the magic link or reset email.